We would like to make it up to you and provide you with a stay that meets your expectations. Once again, we deeply apologize for your experience and appreciate your feedback. Regarding the language barrier with our manager, we understand how frustrating that can be, and we will ensure better communication with our staff members to avoid any misunderstandings in the future. Rest assured, appropriate actions will be taken to rectify these shortcomings and prevent similar incidents in the future. We will be conducting a thorough investigation to address all the issues you mentioned, including the cleanliness of the rooms, the condition of the bedding, and the maintenance of the property. Your feedback is crucial to us, and we take your comments seriously. This is not the standard of service and cleanliness we strive to provide to our guests, and we sincerely apologize for falling short of your expectations.
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